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New Balance Athletic Shoe, Inc. 
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Home > Customer Care > About Ordering
Customer Care
About Ordering

 

Orders outside the U.S.
Australia New Balance AU
New Zealand New Balance NZ
United Kingdom New Balance UK
Hong Kong New Balance HK

Joe's New Balance Outlet is a United States-based company. As a result, orders being shipped to an address outside the United States are considered international.

Based on our licensing agreement with New Balance Athletic Shoe, Inc., we are restricted from fulfilling orders being shipped to an address outside of the United States. As a result, we do not have the authority to service international customers.

If your country is not listed above, New Balance Athletic Shoe, Inc. has requested that all requests for international orders be referred to their corporate web site, www.newbalance.com.

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Payment Options
Joe's New Balance Outlet offers the following payment options...
 
Credit Card

Visa, MasterCard, Discover

We are proud to accept Visa, MasterCard, and Discover.

To protect our customers, we verify the shipping and billing addresses with credit card companies when processing orders. If you are having merchandise shipped to an address other than your billing address, please contact your credit card company and make sure your account notes the alternate address.

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Sales Taxes
About Sales Tax - Joe's New Balance Outlet is required to collect tax on orders shipping to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MO, MS, NC, ND, NE, NM, NV, OH, OK, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY. We are also required to collect sales tax on orders shipping to MA, MN, NJ, NY, and PA (in these states exemptions may apply). Joe's New Balance Outlet does not benefit in any way from the collection of sales tax. All collected tax is remitted directly to the appropriate taxing jurisdiction.
 
E-Gift Certificates - No sales tax is charged when buying Joe's New Balance Outlet E-Gift Certificates. The appropriate sales tax will be charged on the purchase when the E-Gift Certificate is redeemed.
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Free Shipping on orders over $105 • Updated frequently with new styles • Featuring a broad range of sizes (5-20) and widths (AA-6E)
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