Thank you for placing your trust in Joe's New Balance Outlet. We are committed to
respecting your privacy and security of your personal information. You are very
important to us and we want to provide you with a safe and secure online experience.
This Privacy Policy describes how we collect and use your information and gives you
choices as to how we use it. The Privacy Policy applies to "www.NBwebexpress.com"
and "www.joesnewbalanceoutlet.com" (collectively, "the sites") operated by
NB Web Express, LLC, wholly-owned by New Balance Athletic Shoe, Inc. By using the
sites and providing your contact information, you consent to our privacy policy. We
suggest that you review this Privacy Policy periodically as we will update and change
it from time to time. This policy was last updated June 2008.
What information does Joe's New Balance Outlet collect about me?
Like most websites, every time you visit our site, we automatically collect information
from you that is not personally identifiable. Examples of this type of information include:
- The type of Internet browser you are using
- The type of computer operating system you are using
- The domain name of your Internet service provider
- Your IP address
- The Web page from which you came
- The pages you visit on our web site
In general, you can visit many of our web pages without telling us who you are or revealing
any personal information about yourself. We may track your visit for trends and statistics,
but you will remain anonymous unless you tell us who you are. Once you choose to give us
your personal information, you are not anonymous to us.
When you purchase from Joe's New Balance Outlet or request to signup for e-mail or direct
mail notices, we collect information that you volunteer such as your name, e-mail address,
postal address, phone number, gender, and when necessary credit card information or other
information necessary to process your order or send you special announcements. Your
provision of this information is entirely voluntary; however, if you elect not to provide
this personal information, some of the services on the sites may not be available for your
use.
We also collect the information you provide to us when you register for "My Account",
participate in a contest, event or sweepstakes promotion, fill out a survey, or contact
us (for example via e-mail, "Ask the Expert".)
How do you use my information?
The information we receive allows us to personalize our product offering and improve your
online shopping experience, making it more convenient, efficient and enjoyable. We may use
the information we collect to:
- Customize your communications and shopping experience
- Process your purchase, confirm your orders and communicate to you about account information or customer service needs
- Adapt the content and layout of our pages tailored to your needs and so you do not have to enter information more than once
- Notify you about new products and services, special offerings and other promotions
- Coordinate contests, promotions, surveys or other website features
- Improve our business and better respond to your needs
How do you share my information?
For the purpose of operating our business, we may transfer information between our preferred
service providers and New Balance Athletic Shoe, Inc. who use that information only to conduct
Joe's New Balance Outlet business. For example, they may handle Joe's New Balance Outlet credit
card processing, shipping, data management, email distribution, market research, information
analysis, and promotions management. We provide our preferred service providers with the
information they need to perform their services and work with them to respect and protect
your information.
We may provide your information to New Balance Athletic Shoe, Inc. wholly-owned companies
and affiliates such as Aravon and Dunham. We may provide information for purposes such as
reporting and marketing.
On rare occasions, we may disclose specific information upon governmental request, in
response to a court order, when required by law, to enforce our website policies, or to
protect our or others' rights, property, or safety. We may also share information with
companies assisting in fraud protection or investigation. We do not provide information
to these agencies or companies for marketing or commercial purposes.
We will not sell, trade or rent personally identifiable information to other companies
as part of our regular course of business. However, it's possible that we might acquire or
merge with or be acquired by another company or that we might dispose of some or all of our
assets. If that happens, your personal information may be disclosed to another company, but
that disclosure will be subject to the Privacy Policy in effect.
How do I know my information is secure?
We have a variety of security measures to protect against the loss, misuse or alteration of
information that we have collected from you. To ensure the information you provide online is
secure during transmission, we use leading edge encryption technology and Secure Socket
Layers (SSL) while processing any personal information you supply.
These controls are certified by VeriSign®, a leading Internet security company. You can
review our security certificate using your browser by clicking on the closed lock or solid
key image at the bottom of your browser on any of the secure pages on our site. This will
display our site security information.
For security purposes, your full credit card number is not permanently stored within our
system. On occasion, we may temporarily store the entire encrypted credit card number when
it is necessary to manually contact a credit card company for verification.
This site is also tested and certified daily to pass the McAfee Secure Security Scan.
To help address concerns about hacker access to confidential data, the "live" McAfee Hacker
Safe Secure mark appears only when a web site meets the McAfee Secure standard. Research
indicates sites remotely scanned for known vulnerabilities on a daily basis, such as those
earning McAfee Secure certification, can prevent over 99% of hacker crime.
If you have any additional questions, please contact us or call our Customer Care Center
toll-free at 1-866-590-4965, open 9 AM- 9 PM ET, Monday-Friday
What are cookies and pixel tags? How does Joe's New Balance Outlet use them?
A cookie is a small removable data file stored by your web browser on your computer. Cookies allow
you to browse and place an order on our site and let us make shopping more convenient for you.
We place a unique identifier in the cookie and use the cookie to connect your computer with the
information we store for you in our database.
Some examples of how we use cookies are to:
- Enable you to select products, place them in your shopping cart and make a purchase
- Recognize you when you come back to our website
- Alert you to new areas that may be of interest to you
- Customize web page content that may be helpful to you
Cookies do not contain any personal information and they do not give us access to your computer.
You can choose to have your computer warn you each time a cookie is being sent or you can
choose to turn off all cookies. You do this through your Internet browser (such as Internet
Explorer or Firefox) settings. Most browsers are initially set to accept cookies. Each browser
is a little different, so check your browser Help menu to learn the correct way to modify your
cookie settings. However, if you choose to turn cookies off, you won't be able to purchase on
our site or have access to many features that make your site experience more efficient and
convenient. However, you can still place orders over the telephone by calling our
Customer Care Center toll-free at 1-866-590-4965, open 9 AM- 9 PM ET, Monday-Friday.
Pixel tags are tiny graphic images that allow us or preferred service providers to track
non-personally identifiable analytic information about your visit to our website, such as
pages viewed or links clicked. Pixel tags also let us know when you have opened an HTML email
from us.
What is the Joe's New Balance Outlet Children's Privacy Policy?
At Joe's New Balance Outlet, we do not knowingly ask for personal information from anyone
under the age of 13 (a "Child"). If a Child submits information to us and we know that the
person providing the information is a Child, we will not use it for any purpose. We will
delete the information as soon as we discover it and we will not disclose it to third parties.
If it comes to a parent's attention that a Child has provided personal information to our site,
please contact us or call our Customer Care Center toll-free at 1-866-590-4965,
open 9 AM- 9 PM ET, Monday-Friday.
How do links from Joe's New Balance Outlet to other sites affect me?
At times, we may provide links from our site to other web sites operated by third parties. These
links are provided only for your convenience and intended to add value to your visit. However,
by including these links, even if affiliated with Joe's New Balance Outlet, we do not have
control over these sites, which are independent from Joe's New Balance Outlet and have separate
privacy policies and terms and conditions. When leaving our site, you need to be aware that our
policies no longer apply. Therefore, we will not be responsible for the accuracy, relevancy,
availability, reliability, copyright compliance, legality or decency of material contained in
third party sites linked to our site. We strongly encourage you to review the terms and privacy
policies of any third-party sites before using their sites.
How can I unsubscribe from Joe's New Balance Outlet Email or Direct Mail?
If for any reason you would like to be taken off the e-mail list that notifies you of upcoming
events, offers and sales, simply click the unsubscribe link provided at the bottom of every e-mail
we send.
You can also click the unsubscribe link located at the bottom of every page of our site.
This will direct you to an unsubscribe page where you can remove your name from either the email
or direct mail sign-up. Another way to unsubscribe is to call our Customer Care Center toll-free
at 1-866-590-4965, open 9 AM- 9 PM ET, Monday-Friday.
How can I access, update or delete "My Account" information?
Accounts may be created during the ordering process. You can login to or manage your account by
clicking the "My Account" link at the top of any page. After logging in, you will be able to
modify your contact information, update your billing and shipping addresses, view past orders,
or delete your account completely. For security purposes, credit card information is not saved
with your account.
What if I have more questions about the Joe's New Balance Outlet Privacy Policy?
Please feel free to contact us for any reason, including a request to be added to or taken off a list, or
if you have any questions or concerns.
Joe's New Balance Outlet
1529 Fencorp Drive
Fenton, MO 63026
E-mail: service@JoesNewBalanceOutlet.com
Customer Care Help Center
Open 9 AM- 9 PM ET, Monday-Friday
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