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New Balance Athletic Shoe, Inc. 
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Home > Customer Care > Hassle-free Shopping
Customer Care
Hassle-free Shopping
Unconditional Satisfaction Guarantee
Joe's New Balance Outlet is committed to
your total and complete satisfaction!
What about size...
If you are not completely satisfied with the fit of your new shoes or apparel, we will gladly provide you with a full refund.
What about style and functionality...
If you are not completely satisfied with the look or functionality of your new shoes or apparel, we will gladly provide you with a full refund.
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Gift Certificates

Joe's New Balance Outlet E-gift Certificates are Easy to Get and Fun to Give.

Simply give our Customer Care Department a call at (866) 590-4965 and one of our experts will be happy to place the order for you over the phone.

Once the order is placed, we will send the e-gift certificate and personalized gift message electronically to the recipient's email address. It's that easy.

E-gift certificates can be redeemed both online during checkout or when placing an order over the phone. Gift Certificates expire one year from purchase date.

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Return Policy
Hassle-Free Refunds
Please note that since we are an outlet store and dedicated to keeping our prices as low as possible, we are unable to provide free return shipping.
  • Merchandise must be returned to us within 30 days of receiving your order.
  • Please include your packing slip that arrived with your original purchase for processing.
  • Please ship your return merchandise back to us via the shipping method of your choice.
  • Once we receive your item, we will credit your original form of payment.
  • Refunds will be credited for the purchased price along with any applicable taxes.

Please allow 5-10 business days after receipt of your package to process returned items and for a credit to reflect on your account statement.

Ship all return merchandise to:

Joe's New Balance Outlet
1537 Fencorp Drive
Fenton, MO 63026

If you have any questions regarding a refund, please call Customer Care at (866) 590-4965. We will be happy to assist you!

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Customer Care
(866) 590-4965
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Free Shipping on orders over $99 • Updated frequently with new styles • Featuring a broad range of sizes (5-20) and widths (AA-6E)
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