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| 14 Day Price Match Guarantee |
| If the price of an item you purchase from us is reduced on our website within 14 days of submitting your order,
let us know and we will refund the difference! Simply contact Customer Care at (866) 590-4965 and have your order number ready. |
| And that's not all...if you discover a lower online published price offered by a competitor, excluding coupon offers, we will match their price. Here's how it works: |
- A competitor retail website must carry the identical item in stock; including same size and color
- The item must be found online within 14 days of purchase
- You will need to supply us with a link to the identical item on the retail website
- We will match the retail website's online published price
- The competitor must be a legitimate United States dealer
Follow these easy steps to complete your price match:
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- Select your item on JoesNewBalanceOutlet.com
- Contact Customer Care at (866) 590-4965
- Supply the website address of the online competitor
- Customer Care will verify the price match
It's that simple! |
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14 Day Price Match Guarantee Guidelines:
JoesNewBalanceOutlet.com 14 Day Price Guarantee does not apply to free offers,
mail-in incentives, club membership discounts, auction websites, coupon code
discounts and exclusive promotional offers. Joe's New Balance Outlet will not
price match to a competitor's price that has already been reduced by a price match.
Applicable taxes and shipping costs will be included in the price difference. The
competitor must be a legitimate United States dealer.
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| Unconditional Satisfaction Guarantee |
Joe's New Balance Outlet is committed to
your total and complete satisfaction! |
What about size...
If you are not completely satisfied with the fit of your new shoes or apparel, we will
gladly exchange them for a different size or provide you with a full refund. |
What about style and functionality...
If you are not completely satisfied with the look or functionality of your new shoes or
apparel, we will gladly exchange them for a different pair or provide you with a full
refund. |
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| Gift Certificates |
Joe's New Balance Outlet E-gift Certificates are Easy to Get and Fun to Give.
Simply give our Customer Care Department a call at (866) 590-4965 and one of our experts will be happy
to place the order for you over the phone.
Once the order is placed, we will send the e-gift certificate and personalized gift message
electronically to the recipient's email address. It's that easy.
E-gift certificates can be redeemed both online during checkout or when placing an order over the phone.
Gift Certificates expire one year from purchase date. |
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| Returns and Exchanges Policy
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| Hassle-Free Refunds & Easy Exchanges |
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| Please note that since we are an outlet store and dedicated to keeping our prices as low as possible,
we are unable to provide free return shipping. |
| Refund |
- Merchandise must be returned to us within 30 days of receiving your order.
- Check the 'Refund' box on your original order's packing slip.
- You must include your packing slip that arrived with your original purchase for processing.
- Please ship your return merchandise back to us via the shipping method of your choice.
- Once we receive your item, we will credit your original form of payment.
- Refunds will be credited for the purchased price along with any applicable taxes.
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| Exchange |
- Merchandise must be returned to us within 30 days of receiving your order.
- Check the 'Exchange' box and complete the 'Exchange' section on your original order's packing slip.
- You must include your packing slip that arrived with your original purchase for processing.
- Please ship your exchange merchandise back to us via the shipping method of your choice.
- If the new item costs more or less than the original item, you will be charged or credited according to your original form of payment.
- For exchanges, your replacement items will be sent to you via UPS Ground at no additional cost. It is only the return shipping that is your responsibility.
Please allow 2-5 business days to process all returned items or exchanges and for a credit to reflect on your account statement. If you originally paid by check or money order, please allow 2-4 weeks for processing any credited amounts.
Ship all return merchandise to:
Joe's New Balance Outlet
1537 Fencorp Drive
Fenton, MO 63026
If you have any questions regarding a refund or exchange, please contact by email at returns@joesnewbalanceoutlet.com or call Customer Care at (866) 590-4965. We will be happy to assist you!
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