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Home > Customer Care > FAQ
Customer Care FAQ
 
What's with the awkward pricing? How come prices don't end in .99?
Can I cancel or change an order?
How will my item(s) ship?
Do you offer exchanges?
Do you carry my shoe size and width?
Can I return my order?
I ordered several items, but only one item has arrived. What happened?
Does "closeout" mean defective?
What are "Factory Seconds"?
I need help selecting the right shoes, what should I do?
Do you ship to Hawaii, Alaska, PO boxes, APO/FPO addresses or other U.S. Territories, such as Puerto Rico or Guam?
Is it safe to use my credit card online?
What type of payment methods do you accept?
How do I purchase a gift certificate?
Is my JoesNewBalanceOutlet.com gift certificate valid at a local New Balance store or outlet?
Can I place an order without using my credit card online?
Do you accept international orders?
How do I subscribe to a JoesNewBalanceOutlet.com catalog?
What if I do not have an email address?
Is there a JoesNewBalanceOutlet.com Store located near me?
How do I get reimbursed for my Medicare / HCPCS code = A5500 Diabetic shoe?
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Free Shipping on orders over $99 • Updated frequently with new styles • Featuring a broad range of sizes (5-20) and widths (AA-6E)
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