A 'closeout' shoe is not defective. Closeout shoes are the remaining inventory of a style that is no longer manufactured. New Balance Athletic Shoe, Inc. may have updated the technology, or the look of the shoe, or both. It is also possible that a style may not be replaced. Closeout styles appearing on our site offer a chance to save big on a high-quality shoe.
 

"Factory Seconds" are brand new, and in the original packaging. Generally, these shoes have very minor cosmetic blemishes which may include an off stitch or minor imperfection in the dye. These styles meet New Balance specifications in every other way, and in no way affect the performance of the shoe.
 

There is a search tool featured on the JoesNewBalanceOutlet.com homepage that allows you to shop by gender, size and width. Once you select your specifications, the website is then searched for shoes that match your needs. You can also narrow your search by size and width on the category pages. If you do not see a selection in the drop down menu, we do not have the size available.
 

Our knowledgeable Customer Care Specialists are available to answer any questions you may have regarding New Balance fit, function and technology. Simply contact Customer Care at (866) 590-4965 and one of experts will be glad to assist you.
You may also email a question to our NB Product Specialists. Our trained specialists have extensive experience and knowledge in New Balance sizes, widths and features. One of our experts will be happy to assist you in selecting the right shoe for your needs.
 

Shopping on JoesNewBalanceOutlet.com is safe. For your security, JoesNewBalanceOutlet.com is a Verisign secured website.
 

Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account using the original authorized "held" funds.
 

To provide you with the best service possible, Joe's New Balance Outlet processes orders soon after they're received. Unfortunately, once your order is placed, we cannot change or cancel it. If you placed your order in error, please call our Customer Care department at (866) 590-4965 for assistance.
 

We accept: Visa, MasterCard, American Express, and Discover credit cards. We also accept debit cards with an accepted credit card logo on the card.

As a convenience, we also accept checks or money orders. Please contact Customer Care to place the order and receive a confirmation number to include with your payment. This will expedite processing once the check or money order is received. We will provide information regarding your order status by email once processing has been completed.
 

Currently, JoesNewBalanceOutlet.com does not have the online capabilities for you to purchase a gift certificate via our website. Please contact Customer Care at (866) 590-4965; one of our helpful Customer Care Specialists will be happy to complete a gift certificate order for you over the phone.
 

JoesNewBalanceOutlet.com gift certificates are only valid for online purchases on our website.
 

Yes, absolutely. Simply give Customer Care a call at (866) 590-4965 and one of our helpful Customer Care Specialists will be happy to assist you in placing an order over the phone.
 

Unfortunately, JoesNewBalanceOutlet.com does not accept international orders.
 

Because our inventory changes so quickly we do not offer exchanges. However, we do provide a full refund for returns received within 30 days. To order a replacement item, simply locate it at JoesNewBalanceOutlet.com, place it in your shopping cart and follow the checkout instructions.
 

JoesNewBalanceOutlet.com ships via UPS to the 48 contiguous United States. Items sent to P.O. Boxes, APO/FPO addresses and to Hawaii, Alaska and other U.S. territories are shipped via USPS. If you have any questions or concerns in regards to shipping your order, please contact Customer Care at (866) 590-4965; one of our Customer Care Specialists will be happy to assist you.
 

Yes, JoesNewBalanceOutlet.com does ship orders to these addresses; all items will be sent via USPS.
 

Depending on your location, it may take between 2-5 business days after shipment for your order to reach its destination via UPS. Order shipped via USPS may take between 3-7 business days after shipment to arrive. Please review our Shipping Timeline for more information. You can also Track Your Package via our website.
 

Please review our 14 Day Price Match Guarantee for information regarding Price Matching.
 

Our entire product inventory is available online; we do not have a physical product catalog. Be sure to check our website periodically for updated product and sizing information.

If you would like to sign up to receive email offers and specials, you may do so by joining our Email List.
 

No problem! If you do not have an email address, then you may place an order via phone by calling Customer Care at (866) 590-4965. We will need to collect your telephone number so that we may contact you with any important order updates.
 

You can submit a question or inquiry to New Balance Athletic Shoe, Inc. via this link.
 

JoesNewBalanceOutlet.com is an online retailer. Our products are offered exclusively online. To find a New Balance Factory Store near you, please visit our Store Locator.
 

All medical reimbursement is handled through Medicare, so please contact them directly. Reach out to your physician with any questions.
 

To offer our customers the best possible prices on footwear and apparel, Joe's New Balance Outlet created our Web Only Price. Available on select products for online purchase only, Web Only Pricing takes our already low prices and reduces them even further. Orders by phone for these items will still be available at our regular, everyday low prices.
 

The "By Phone" amount featured for select products indicates the product's everyday low price that is available if the item is purchased over the phone.