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Sales Tax

Joe's New Balance Outlet is required to collect tax on orders shipping to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MO, MS, NC, ND, NE, NM, NV, OH, OK, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY. We are also required to collect sales tax on orders shipping to MA, MN, NJ, NY, and PA (in these states exemptions may apply). Joe's New Balance Outlet does not benefit in any way from the collection of sales tax. All collected tax is remitted directly to the appropriate taxing jurisdiction.

Unconditional Satisfaction Guarantee

Hassle-Free Refunds
Please note that since we are an outlet store and dedicated to keeping our prices as low as possible, we are unable to provide free return shipping.

• Please note, we are waiting 72 hours before handling all packages being delivered to our warehouse as a precaution and to protect our associates from COVID-19. As a result, returns processing may be delayed up to 15 days.
• Please allow up to 10 business days after we receive your package to process your refund and credit your account.
• Returns are accepted within 45 days from the date of the purchase.
• You must include your packing slip that arrived with your original purchase for processing.
• Please ship your return merchandise back to us via the shipping method of your choice.
• Once we receive your item, we will credit your original form of payment.
• Refunds will be credited for the purchased price along with any applicable taxes.
• Returns must be in new condition, in the state you received them.
• Joe's New Balance Outlet reserves the right to refuse worn or damaged merchandise.

Ship all return merchandise to:

Joe's New Balance Outlet - Ecommerce Returns
10 International Way
Lawrence, MA 01843

If you have any questions regarding a refund, please text or call (866) 590-4965 Customer Care. We will be happy to assist you!

Shipping Options & Cost

Important Shipping Information:

• UPS does not deliver on weekends or holidays.
• In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 2 business days.
• Upgrading shipping to Priority or Express means your merchandise will arrive in the time frame specified after the product has been shipped. However, the order processing time and fulfillment may result in additional time for delivery.
• If your item is shipped via United States Postal Service, the tracking option will not be available.

Customer Care Holiday Hours