Sales Tax
Joe's New Balance Outlet is required to collect tax on orders shipping to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MO, MS, NC, ND, NE, NM, NV, OH, OK, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY. We are also required to collect sales tax on orders shipping to MA, MN, NJ, NY, and PA (in these states exemptions may apply). Joe's New Balance Outlet does not benefit in any way from the collection of sales tax. All collected tax is remitted directly to the appropriate taxing jurisdiction.
Unconditional Satisfaction Guarantee
Hassle-Free Refunds
Please note that since we are an outlet store and dedicated to keeping our prices as low as possible, we are unable to provide free return shipping.
- Please allow up to 14 days after we receive your package to process your refund and credit your account.
- Returns are accepted within 45 days from the date of the purchase.
- You must include your packing slip that arrived with your original purchase for processing.
- Please ship your return merchandise back to us via the shipping method of your choice and retain your return tracking number in case of delivery issues.
- Once we receive your item, we will credit your original form of payment.
- Refunds will be credited for the purchased price along with any applicable taxes.
- Returns must be in new condition, in the state you received them.
- Joe's New Balance Outlet reserves the right to refuse worn or damaged merchandise.
Ship all return merchandise to:
Joe's New Balance Outlet - Ecommerce Returns
13600 Shoreline Drive
Suite 700
Earth City, MO 63045
If you have any questions regarding a refund, please text or call (866) 590-4965 Customer Care. We will be happy to assist you!
