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Sales Tax

Joe's New Balance Outlet is required to collect tax on orders shipping to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MO, MS, NC, ND, NE, NM, NV, OH, OK, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY. We are also required to collect sales tax on orders shipping to MA, MN, NJ, NY, and PA (in these states exemptions may apply). Joe's New Balance Outlet does not benefit in any way from the collection of sales tax. All collected tax is remitted directly to the appropriate taxing jurisdiction.

Unconditional Satisfaction Guarantee

Holiday Returns: All purchases made from November 1 to December 31, 2019 are eligible for return through January 31, 2020. Please note if you paid for shipping for your order, you will not be credited the cost of shipping when we receive your return.

Hassle-Free Refunds
Please note that since we are an outlet store and dedicated to keeping our prices as low as possible, we are unable to provide free return shipping.

• Returns are accepted within 30 days from the date of the purchase.
• You must include your packing slip that arrived with your original purchase for processing.
• Please ship your return merchandise back to us via the shipping method of your choice.
• Once we receive your item, we will credit your original form of payment.
• Refunds will be credited for the purchased price along with any applicable taxes.
• Please allow 5-10 business days after receipt of your package to process returned items and for a credit to reflect on your account statement.
• Returns must be in new condition, in the state you received them.
• Joe's New Balance Outlet reserves the right to refuse worn or damaged merchandise.

Ship all return merchandise to:

Joe's New Balance Outlet
13600 Shoreline Dr.
Suite 700
Earth City, MO 63045

If you have any questions regarding a refund, please contact Customer Care at 866-590-4965. We will be happy to assist you!

Shipping Options & Cost

Holiday Shipping Guide

NEED YOUR PACKAGES TO ARRIVE BY DECEMBER 24, 2019? If so, here are your shipping options.

Important Shipping Information:

• UPS does not deliver on weekends or holidays.
• In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items will be shipped within 2 business days.
• Upgrading shipping to Priority or Express means your merchandise will arrive in the time frame specified after the product has been shipped. However, the order processing time and fulfillment may result in additional time for delivery.
• If your item is shipped via United States Postal Service, the tracking option will not be available.

Customer Care Holiday Hours

Thanksgiving Day Closed

Christmas Eve Closed

Christmas Day Closed

New Year’s Eve 8:00 am - 5:00 pm CST

New Year’s Day Closed