Orders placed after November 1 may be returned until January 31. Items marked 'Final Sale' are not eligible for returns.

Please note that since we are an outlet store and dedicated to keeping our prices as low as possible, we are unable to provide free return shipping.

  • Please allow up to 21 days after we receive your package to process your refund and credit your account.
  • Returns are accepted within 45 days from the date of the purchase.
  • You must include your packing slip that arrived with your original purchase for processing.
  • Please ship your return merchandise back to us via the shipping method of your choice and retain your return tracking number in case of delivery issues.
  • Once we receive your item, we will credit your original form of payment.
  • Refunds will be credited for the purchased price along with any applicable taxes.
  • Returns must be in new condition, in the state you received them.
  • Joe's New Balance Outlet reserves the right to refuse worn or damaged merchandise.
  • Items marked 'Final Sale' are not eligible for returns.

Ship all return merchandise to:

Joe's New Balance Outlet - Ecommerce Returns

13600 Shoreline Drive

Suite 700

Earth City, MO 63045