Returns

Please note that since we are an outlet store and dedicated to keeping our prices as low as possible, we are unable to provide free return shipping.

• Please allow up to 21 days after we receive your package to process your refund and credit your account.
• Returns are accepted within 45 days from the date of the purchase.
• You must include your packing slip that arrived with your original purchase for processing.
• Please ship your return merchandise back to us via the shipping method of your choice and retain your return tracking number in case of delivery issues.
• Once we receive your item, we will credit your original form of payment.
• Refunds will be credited for the purchased price along with any applicable taxes.
• Returns must be in new condition, in the state you received them.
• Joe's New Balance Outlet reserves the right to refuse worn or damaged merchandise.
• Items marked 'Final Sale' are not eligible for returns.

Ship all return merchandise to:

Joe's New Balance Outlet - Ecommerce Returns

10 International Way

Lawrence, MA 01843