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What's with the awkward pricing? How come prices don't end in .99?
In order to provide the best value and lowest possible price, many of the items onsite now feature non-traditional pricing, such as $34.97 instead of $34.99. This may not seem like much at first, but those savings really add up. As a hint to give you the most savings, products with prices ending in .97 are the lowest possible markdown. But don't wait until the item you want reaches that discount level because supplies are limited. Wait too long and it may be gone.
Can I cancel or change an order?
No. To provide you with the best service possible, Joe's New Balance Outlet processes your order as soon as it is received. Once your order has been placed, we cannot change or cancel it for any reason.
How will my item(s) ship?
All orders are processed and shipped within 2 business days. Depending on the shipping method you selected, your parcel will either be delivered by UPS or USPS. If you selected Standard Shipping (UPS SurePost), your package was shipped via UPS and may be transferred to your local post office or continue through UPS for final delivery.
Do you offer exchanges?
No. Because our inventory changes so quickly, we do not offer exchanges. However, we do provide a refund for returns received within 30 days. To order a replacement item, simply return your merchandise and then place a new order. You can find our return address here.
Do you carry my shoe size and width?
All available products and sizes can be seen on our website. Each shopping category has a search tool where upon you can filter the results by size and width. If you do not see your size and width in the filter, we do not have that size or width available. However, we add new shoes to our site all the time, so check back soon!
Can I return my order?
Yes, you can return any item from your order within 30 days of receipt. You will be refunded for the original purchase price plus any applicable sales tax. Please note that we are unable to refund the original shipping cost and that we reserve the right to refuse any return that falls outside of our policy. Click here for instructions on how to return an item within 30 days of receipt.
I ordered several items, but only one item has arrived. What happened?
Items shown on our site are shipped from different locations, and part of your order might have shipped separately. In these cases, the rest of the items on your order will arrive within 1 to 2 business days.
Does "closeout" mean defective?
A "closeout" shoe is not defective. Closeout shoes are the remaining inventory of a style that is no longer manufactured. Think of them as overstocks. We simply have too many. New Balance Athletics, Inc. may have updated the technology, the look of the shoe or both. It is also possible that a style may not be replaced. Closeout styles appearing on our site offer a chance to save big on a high-quality shoe.
What are "Factory Seconds"?
"Factory Seconds" are brand new and in the original packaging. Generally, these shoes have very minor cosmetic blemishes, which may include an off stitch or minor imperfection in the dye. These styles meet New Balance specifications in every other way, and the performance of the shoe is not affected.
I need help selecting the right shoes, what should I do?
Give us a call! Our knowledgeable Customer Care Specialists are available to answer any questions you may have regarding New Balance fit, function and technology. Simply text or call (866) 590-4965 Customer Care and one of our experts will be glad to assist you.
Do you ship to Hawaii, Alaska, PO boxes, APO/FPO addresses or other U.S. Territories, such as Puerto Rico or Guam?
Yes, joesnewbalanceoutlet.com does ship orders to these locations. All items will be sent via USPS.
Is it safe to use my credit card online?
Shopping on joesnewbalanceoutlet.com is safe. For your security, joesnewbalanceoutlet.com is a DigiCert secured website.
What type of payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover credit cards. We also accept debit cards with an accepted credit card logo on the card.
Can I place an order without using my credit card online?
Yes, absolutely. Simply text or call (866) 590-4965 Customer Care and one of our helpful Customer Care Specialists will be happy to assist you in placing an order over the phone.
Do you accept international orders?
Unfortunately, joesnewbalanceoutlet.com does not accept international orders.
How do I subscribe to a joesnewbalanceoutlet.com catalog?
Because our inventory changes frequently, we do not have a physical product catalog. Our entire product offering is available online. To stay on top of the latest specials and newest products, check our website regularly.

If you would like to sign up to receive email offers and specials, you may do so by joining our email list.
What if I do not have an email address?
No problem! If you do not have an email address, you may place an order via phone by texting or calling (866) 590-4965 Customer Care. We will collect your telephone number so that we may contact you with important order updates.
Is there a joesnewbalanceoutlet.com Store located near me?
joesnewbalanceoutlet.com is an online retailer. Our products are offered exclusively online. To find a New Balance Factory Store near you, please visit our Store Locator.
How do I get reimbursed for my Medicare / HCPCS code = A5500 Diabetic shoe?
All medical reimbursement is handled through Medicare, so please contact them directly. Reach out to your physician with any questions.
I have a gift certificate code, how do I redeem?
Hold onto your Joe's New Balance Outlet gift certificate codes and during checkout you will see a field to enter/submit. These gift certificate codes are valid for use only on joesnewbalanceoutlet.com and not in stores or other New Balance sites.
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