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866-590-4965
Monday - Friday
9am - 6pm ET
Closed Saturday & Sunday

Hassle Free Shopping

Return Policy

Holiday Returns: All purchases made from November 1 and December 31, 2018 are eligible for return through January 31, 2019. Please note if you paid for shipping for your order, you will not be credited the cost of shipping when we receive your return.

Hassle-Free Refunds
Please note that since we are an outlet store and dedicated to keeping our prices as low as possible, we are unable to provide free return shipping.

  • Merchandise must be returned to us within 30 days of receipt.
  • You must include your packing slip that arrived with your original purchase for processing.
  • Please ship your return merchandise back to us via the shipping method of your choice.
  • Once we receive your item, we will credit your original form of payment.
  • Refunds will be credited for the purchased price along with any applicable taxes.
  • Please allow 5-10 business days after receipt of your package to process returned items and for a credit to reflect on your account statement.
  • Returns must be in new condition, in the state you received them.
  • Joe's New Balance Outlet reserves the right to refuse worn or damaged merchandise.

Ship all return merchandise to:

Joe's New Balance Outlet
13600 Shoreline Dr.
Suite 700
Earth City, MO 63045

If you have any questions regarding a refund, please contact Customer Care at 866-590-4965. We will be happy to assist you!