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Return Policy

Hassle-Free Refunds
Please note that since we are an outlet store and dedicated to keeping our prices as low as possible, we are unable to provide free return shipping.

  • Please allow up to 14 days after we receive your package to process your refund and credit your account.
  • Returns are accepted within 45 days from the date of the purchase.
  • You must include your packing slip that arrived with your original purchase for processing.
  • Please ship your return merchandise back to us via the shipping method of your choice.
  • Once we receive your item, we will credit your original form of payment.
  • Refunds will be credited for the purchased price along with any applicable taxes.
  • Returns must be in new condition, in the state you received them.
  • Joe's New Balance Outlet reserves the right to refuse worn or damaged merchandise.

Ship all return merchandise to:

Joe's New Balance Outlet - Ecommerce Returns
13600 Shoreline Drive
Suite 700
Earth City, MO 63045

If you have any questions regarding a refund, please text or call (866) 590-4965 Customer Care. We will be happy to assist you!

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