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Text or Call (866) 590-4965
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Hassle Free Shopping

Return Policy

Holiday Returns: All purchases made from November 1 and December 31, 2020 are eligible for return through January 31, 2021. Please note if you paid for shipping for your order, you will not be credited the cost of shipping when we receive your return.

Hassle-Free Refunds
Please note that since we are an outlet store and dedicated to keeping our prices as low as possible, we are unable to provide free return shipping.

  • Please note, we are waiting 72 hours before handling all packages being delivered to our warehouse as a precaution and to protect our associates from COVID-19. As a result, returns processing may be delayed up to 15 days.
  • Please allow up to 10 business days after we receive your package to process your refund and credit your account.
  • Returns are accepted within 45 days from the date of the purchase.
  • You must include your packing slip that arrived with your original purchase for processing.
  • Please ship your return merchandise back to us via the shipping method of your choice.
  • Once we receive your item, we will credit your original form of payment.
  • Refunds will be credited for the purchased price along with any applicable taxes.
  • Returns must be in new condition, in the state you received them.
  • Joe's New Balance Outlet reserves the right to refuse worn or damaged merchandise.

Ship all return merchandise to:

Joe's New Balance Outlet - Ecommerce Returns
10 International Way
Lawrence, MA 01843

If you have any questions regarding a refund, please text or call (866) 590-4965 Customer Care. We will be happy to assist you!