Customer Care
Need Help?
9am - 9pm ET Saturday - Sunday: 9am - 6pm ET
Shipping & Ordering Information
Shipping Options & Cost
Important Shipping Information:
- UPS does not deliver on weekends or holidays.
- In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 2 business days.
- Upgrading shipping to Priority or Express means your merchandise will arrive in the time frame specified after the product has been shipped. However, the order processing time and fulfillment may result in additional time for delivery.
- If your item is shipped via United States Postal Service, the tracking option will not be available.
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
|
Standard Ground - UPS Orders over $99
Not available to AK, HI, PO boxes, U.S Postal Territories and APO/FPO addresses. |
FREE | 2-5 business days once shipped |
|
Standard Ground - UPS Orders under $99
Not available to AK, HI, PO boxes, U.S Postal Territories and APO/FPO addresses. |
$9.95 | 2-5 business days once shipped |
|
Standard Shipping (UPS SurePost) Orders over $99
Provides the combined, reliable convenience of UPS and USPS delivery. Your package is shipped via UPS and may be transferred to your local post office or continue through UPS for final delivery. Available in the 48 contiguous United States. Shipping to AK, HI, US Postal Territories and APO/FPO addresses is offered through additional shipping methods. |
FREE | 2 to 8 business days once shipped |
|
Standard Shipping (UPS SurePost) Orders under $99
Provides the combined, reliable convenience of UPS and USPS delivery. Your package is shipped via UPS and may be transferred to your local post office or continue through UPS for final delivery. Available in the 48 contiguous United States. Shipping to AK, HI, US Postal Territories and APO/FPO addresses is offered through additional shipping methods. |
$9.95 | 2 to 8 business days once shipped |
|
Priority - UPS
Not available to AK, HI, PO boxes, U.S Postal Territories and APO/FPO addresses. |
$19.95 | Up to 3 business days once shipped |
|
Express PM - UPS
Not available to AK, HI, PO boxes, U.S Postal Territories and APO/FPO addresses. |
$25.95 | Up to 2 business days once shipped |
|
Priority Mail Orders under $99
Shipping to AK, HI, PO boxes and U.S Postal Territories. |
$9.95 | 3-7 business days |
|
U.S. Postal Service Orders under $99
Shipping to APO/FPO addresses. |
$9.95 | 3-7 business days (Final delivery is subject to the terms of APO/FPO services.) |
Shipping Method
Standard Shipping (UPS SurePost) Orders over $99
Provides the combined, reliable convenience of UPS and USPS delivery. Your package is shipped via UPS and may be transferred to your local post office or continue through UPS for final delivery. Available in the 48 contiguous United States. Shipping to AK, HI, US Postal Territories and APO/FPO addresses is offered through additional shipping methods.
Cost
FREE
Estimated Delivery
2 to 8 business days once shipped
Shipping Method
Standard Shipping (UPS SurePost) Orders under $99
Provides the combined, reliable convenience of UPS and USPS delivery. Your package is shipped via UPS and may be transferred to your local post office or continue through UPS for final delivery. Available in the 48 contiguous United States. Shipping to AK, HI, US Postal Territories and APO/FPO addresses is offered through additional shipping methods.
Cost
$6.95
Estimated Delivery
2 to 8 business days once shipped
Shipping Method
Standard Ground - UPS
Not available to AK, HI, PO boxes, U.S Postal Territories and APO/FPO addresses.
Cost
$9.95
Estimated Delivery
2-5 business days once shipped
Shipping Method
Priority - UPS
Not available to AK, HI, PO boxes, U.S Postal Territories and APO/FPO addresses.
Cost
$19.95
Estimated Delivery
Up to 3 business days once shipped
Shipping Method
Express PM - UPS
Not available to AK, HI, PO boxes, U.S Postal Territories and APO/FPO addresses.
Cost
$25.95
Estimated Delivery
Up to 2 business days once shipped
Shipping Method
Express AM - UPS
Not available to AK, HI, PO boxes, U.S Postal Territories and APO/FPO addresses.
Cost
$25.95
Estimated Delivery
Up to 2 business days once shipped
Shipping Method
Priority Mail Orders under $99
Shipping to AK, HI, PO boxes and U.S Postal Territories.
Cost
$9.95
Estimated Delivery
3-7 business days
Shipping Method
U.S. Postal Service Orders under $99
Shipping to APO/FPO addresses.
Cost
$9.95
Estimated Delivery
3-7 business days (Final delivery is subject to the terms of APO/FPO services.)
Orders Outside the USA
Joe's New Balance Outlet is a United States-based company. As a result, orders being shipped to an address outside the United States are considered international.
Based on our licensing agreement with New Balance Athletics, Inc., we are restricted from fulfilling orders being shipped to an address outside of the United States. As a result, we do not have the authority to service international customers.
| Australia | New Balance AU |
| New Zealand | New Balance NZ |
| United Kingdom | New Balance UK |
| Hong Kong | New Balance HK |
If your country is not listed above, New Balance Athletics, Inc. has requested that all requests for international orders be referred to their corporate web site, www.newbalance.com.
Payment Options
Joe's New Balance Outlet offers the following payment options:
To protect our customers, we verify your billing address with your credit card company when processing your order. Please note that your order may be delayed if the billing address used on your order does not match the billing address associated with your credit card.
Sales Tax
Joe's New Balance Outlet is required to collect tax on orders shipping to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MO, MS, NC, ND, NE, NM, NV, OH, OK, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY. We are also required to collect sales tax on orders shipping to MA, MN, NJ, NY, and PA (in these states exemptions may apply). Joe's New Balance Outlet does not benefit in any way from the collection of sales tax. All collected tax is remitted directly to the appropriate taxing jurisdiction.
