Sales Tax
Joe's New Balance Outlet is required to collect tax on orders shipping to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MO, MS, NC, ND, NE, NM, NV, OH, OK, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY. We are also required to collect sales tax on orders shipping to MA, MN, NJ, NY, and PA (in these states exemptions may apply). Joe's New Balance Outlet does not benefit in any way from the collection of sales tax. All collected tax is remitted directly to the appropriate taxing jurisdiction.
Unconditional Satisfaction Guarantee
Holiday Returns: All purchases made from November 1 and December 31, 2020 are eligible for return through January 31, 2021. Please note if you paid for shipping for your order, you will not be credited the cost of shipping when we receive your return.
Hassle-Free Refunds
Please note that since we are an outlet store and dedicated to keeping our prices as low as possible, we are unable to provide free return shipping.
- Please note, we are waiting 72 hours before handling all packages being delivered to our warehouse as a precaution and to protect our associates from COVID-19. As a result, returns processing may be delayed up to 15 days.
- Please allow up to 10 business days after we receive your package to process your refund and credit your account.
- Returns are accepted within 45 days from the date of the purchase.
- You must include your packing slip that arrived with your original purchase for processing.
- Please ship your return merchandise back to us via the shipping method of your choice.
- Once we receive your item, we will credit your original form of payment.
- Refunds will be credited for the purchased price along with any applicable taxes.
- Returns must be in new condition, in the state you received them.
- Joe's New Balance Outlet reserves the right to refuse worn or damaged merchandise.
Ship all return merchandise to:
Joe's New Balance Outlet - Ecommerce Returns
10 International Way
Lawrence, MA 01843
If you have any questions regarding a refund, please text or call (866) 590-4965 Customer Care. We will be happy to assist you!
Shipping Options & Cost
Holiday Shipping Guide
NEED YOUR PACKAGES TO ARRIVE BY DECEMBER 24, 2020? If so, here are your shipping options.
| Shipping Method |
Order By Date |
| Standard Ground $9.95 |
Order by TUESDAY 12/15/20 |
| UPS Priority (Three Day) $19.95 |
Order by THURSDAY 12/17/20 |
| UPS EXPRESS (Two Day) $25.95 |
Order by FRIDAY 12/18/20 |
Important Shipping Information:
- UPS does not deliver on weekends or holidays.
- In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 2 business days.
- Upgrading shipping to Priority or Express means your merchandise will arrive in the time frame specified after the product has been shipped. However, the order processing time and fulfillment may result in additional time for delivery.
- If your item is shipped via United States Postal Service, the tracking option will not be available.
| Shipping Method |
Cost |
Estimated Delivery |
Standard Ground - UPS Orders over $99
Not available to AK, HI, PO boxes, U.S Postal Territories and APO/FPO addresses.
|
FREE
|
2-5 business days once shipped |
Standard Ground - UPS Orders under $99
Not available to AK, HI, PO boxes, U.S Postal Territories and APO/FPO addresses.
|
$9.95
|
2-5 business days once shipped |
Standard Shipping (UPS SurePost) Orders over $99
Provides the combined, reliable convenience of UPS and USPS delivery. Your package is shipped via UPS and may be transferred to your local post office or continue through UPS for final delivery. Available in the 48 contiguous United States. Shipping to AK, HI, US Postal Territories and APO/FPO addresses is offered through additional shipping methods.
|
FREE
|
2 to 8 business days once shipped |
Standard Shipping (UPS SurePost) Orders under $99
Provides the combined, reliable convenience of UPS and USPS delivery. Your package is shipped via UPS and may be transferred to your local post office or continue through UPS for final delivery. Available in the 48 contiguous United States. Shipping to AK, HI, US Postal Territories and APO/FPO addresses is offered through additional shipping methods.
|
$9.95
|
2 to 8 business days once shipped |
Priority - UPS
Not available to AK, HI, PO boxes, U.S Postal Territories and APO/FPO addresses.
|
$19.95
|
Up to 3 business days once shipped |
Express PM - UPS
Not available to AK, HI, PO boxes, U.S Postal Territories and APO/FPO addresses.
|
$25.95
|
Up to 2 business days once shipped |
Priority Mail Orders under $99
Shipping to AK, HI, PO boxes and U.S Postal Territories.
|
$9.95
|
3-7 business days |
U.S. Postal Service Orders under $99
Shipping to APO/FPO addresses.
|
$9.95
|
3-7 business days (Final delivery is subject to the terms of APO/FPO services.) |
Shipping Method
Standard Shipping (UPS SurePost) Orders over $99
Provides the combined, reliable convenience of UPS and USPS delivery. Your package is shipped via UPS and may be transferred to your local post office or continue through UPS for final delivery. Available in the 48 contiguous United States. Shipping to AK, HI, US Postal Territories and APO/FPO addresses is offered through additional shipping methods.
Cost
FREE
Estimated Delivery
2 to 8 business days once shipped
Shipping Method
Standard Shipping (UPS SurePost) Orders under $99
Provides the combined, reliable convenience of UPS and USPS delivery. Your package is shipped via UPS and may be transferred to your local post office or continue through UPS for final delivery. Available in the 48 contiguous United States. Shipping to AK, HI, US Postal Territories and APO/FPO addresses is offered through additional shipping methods.
Cost
$6.95
Estimated Delivery
2 to 8 business days once shipped
Shipping Method
Standard Ground - UPS
Not available to AK, HI, PO boxes, U.S Postal Territories and APO/FPO addresses.
Cost
$9.95
Estimated Delivery
2-5 business days once shipped
Shipping Method
Priority - UPS
Not available to AK, HI, PO boxes, U.S Postal Territories and APO/FPO addresses.
Cost
$19.95
Estimated Delivery
Up to 3 business days once shipped
Shipping Method
Express PM - UPS
Not available to AK, HI, PO boxes, U.S Postal Territories and APO/FPO addresses.
Cost
$25.95
Estimated Delivery
Up to 2 business days once shipped
Shipping Method
Express AM - UPS
Not available to AK, HI, PO boxes, U.S Postal Territories and APO/FPO addresses.
Cost
$25.95
Estimated Delivery
Up to 2 business days once shipped
Shipping Method
Priority Mail Orders under $99
Shipping to AK, HI, PO boxes and U.S Postal Territories.
Cost
$9.95
Estimated Delivery
3-7 business days
Shipping Method
U.S. Postal Service Orders under $99
Shipping to APO/FPO addresses.
Cost
$9.95
Estimated Delivery
3-7 business days (Final delivery is subject to the terms of APO/FPO services.)
