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Hours: 9am - 9pm ET

Saturday - Sunday: 9am - 6pm ET

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Free shipping applies to all orders shipping Standard UPS Ground

Prices as marked

Offers valid online only

Joe's New Balance Outlet reserves the right to remove, add or change promotions without prior notice

Holiday Shipping Deadlines
Our shipping partners are extra busy this year. Shop early and order by the dates below to get your gifts by December 24th

UPS Ground order by Friday 12/10

UPS 2-Day Air order by Monday 12/20 by 8 PM ET

UPS 1-Day Air order by Tuesday 12/21 by 8 PM ET

Sales Tax

Joe's New Balance Outlet is required to collect tax on orders shipping to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MO, MS, NC, ND, NE, NM, NV, OH, OK, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY. We are also required to collect sales tax on orders shipping to MA, MN, NJ, NY, and PA (in these states exemptions may apply). Joe's New Balance Outlet does not benefit in any way from the collection of sales tax. All collected tax is remitted directly to the appropriate taxing jurisdiction.

Unconditional Satisfaction Guarantee

Holiday Returns: All purchases made from November 1 and December 31, 2021 are eligible for return through January 31, 2022. Please note if you paid for shipping for your order, you will not be credited the cost of shipping when we receive your return.

Hassle-Free Refunds
Please note that since we are an outlet store and dedicated to keeping our prices as low as possible, we are unable to provide free return shipping.

Please allow up to 14 days after we receive your package to process your refund and credit your account.
Returns are accepted within 45 days from the date of the purchase.
You must include your packing slip that arrived with your original purchase for processing.
Please ship your return merchandise back to us via the shipping method of your choice and retain your return tracking number in case of delivery issues.
Once we receive your item, we will credit your original form of payment.
Refunds will be credited for the purchased price along with any applicable taxes.
Returns must be in new condition, in the state you received them.
Joe's New Balance Outlet reserves the right to refuse worn or damaged merchandise.

Ship all return merchandise to:

Joe's New Balance Outlet - Ecommerce Returns
13600 Shoreline Drive
Suite 700
Earth City, MO 63045

If you have any questions regarding a refund, please text or call (866) 590-4965 Customer Care. We will be happy to assist you!

Shipping Options & Cost

Holiday Shipping Deadlines

Our shipping partners are extra busy this year. Shop early and order by the dates below to get your gifts by December 24th.

Shipping Method	Order By Date
UPS Ground	Order by Friday, 12/10
UPS 2-Day Air	Order by Monday, 12/20 by 8 PM ET
UPS 1-Day Air	Order by Tuesday, 12/21 by 8 PM ET

Important Shipping Information:

UPS does not deliver on weekends or holidays.
In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 2 business days.
Upgrading shipping to Priority or Express means your merchandise will arrive in the time frame specified after the product has been shipped. However, the order processing time and fulfillment may result in additional time for delivery.
If your item is shipped via United States Postal Service, the tracking option will not be available.

Shipping Method	Cost	Estimated Delivery
Standard Ground - UPS Orders over $99 Not available to AK, HI, PO boxes, U.S Postal Territories and APO/FPO addresses.	FREE	2-5 business days once shipped
Standard Ground - UPS Orders under $99 Not available to AK, HI, PO boxes, U.S Postal Territories and APO/FPO addresses.	$9.95	2-5 business days once shipped
Standard Shipping (UPS SurePost) Orders over $99 Provides the combined, reliable convenience of UPS and USPS delivery. Your package is shipped via UPS and may be transferred to your local post office or continue through UPS for final delivery. Available in the 48 contiguous United States. Shipping to AK, HI, US Postal Territories and APO/FPO addresses is offered through additional shipping methods.	FREE	2 to 8 business days once shipped
Standard Shipping (UPS SurePost) Orders under $99 Provides the combined, reliable convenience of UPS and USPS delivery. Your package is shipped via UPS and may be transferred to your local post office or continue through UPS for final delivery. Available in the 48 contiguous United States. Shipping to AK, HI, US Postal Territories and APO/FPO addresses is offered through additional shipping methods.	$9.95	2 to 8 business days once shipped
Priority - UPS Not available to AK, HI, PO boxes, U.S Postal Territories and APO/FPO addresses.	$19.95	Up to 3 business days once shipped
Express PM - UPS Not available to AK, HI, PO boxes, U.S Postal Territories and APO/FPO addresses.	$25.95	Up to 2 business days once shipped
Priority Mail Orders under $99 Shipping to AK, HI, PO boxes and U.S Postal Territories.	$9.95	3-7 business days
U.S. Postal Service Orders under $99 Shipping to APO/FPO addresses.	$9.95	3-7 business days (Final delivery is subject to the terms of APO/FPO services.)

If you are one of our millions of loyal shoppers you will notice a change today. And if you aren’t, well, welcome!

The Savings Are Just As Good, The Experience Is Even Better

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If you ever used our old site on your phone, you know the struggle. Our new site improves mobile experience, so pinch and zoom is no longer necessary!

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Create a new account or just breeze through our new checkout as a guest. Quicker checkout saves you time while you save money. As always, shop knowing your satisfaction is guaranteed!

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Customer Care Holiday Hours

Thanksgiving: Closed

Christmas Eve: 9am - 3pm EST

Christmas Day: Closed

New Year’s Eve: 9am - 7pm EST

New Year’s Day: Closed

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